What is your return policy? We allow all merchandise, with original receipt or packing slip, to be returned for a full refund within 30 days of the purchase. All items must be unworn, unwashed and in new condition to be eligible for a refund or merchandise credit. All sales are final on clearance items. Items returned after 90 days of purchase will not be accepted. If you receive a defective item, the wrong item or the wrong quantity, please Contact Us immediately. We will resend the correct item to you and refund the return shipping costs due to our error. Please see below for specific information on returns. For return instructions, please click on the following link: How do I return/exchange an item? Exchanges. We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order. PayPal Orders. Orders placed using PayPal cannot be returned to a retail store and must be mailed to our Customer Care Department for a refund. These orders are only eligible for return, not exchange. Should you need to exchange an item, you will need to return the item and place a new order. Items with Custom Embroidery. Items that have received custom embroidery services require prior authorization in order to be returned. These items may only be returned if they differ in hat style, color, size or embroidery than originally ordered. Shipping and Handling Fees. Shipping and handling fees, including those to ship hats back to the returns department, are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package. No Receipt or Packing Slip. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Gift Invoice. Items returned with a gift receipt invoice can be exchanged for another item or returned for a gift card. If you do not have a gift receipt invoice, the value of the merchandise will be based on the current selling price of the item(s) returned.